Make-up Arrangment
Class changes and correction
• 5.1. All classes that have been paid for must be cleared within six weeks from the date of the first class. Otherwise, the classes will be forfeited. All missed classes must be made up by the deadline and any missed classes that are not made up by the due date will be charged.
• 5.2. Make-up classes cannot be used in lieu of payment for the following months' classes.
• 5.3. We are not responsible for make-up class reminders. Once the time slots are given, it is up to the customer to confirm the time slots.
• 5.4. Make-up classes will only be arranged if there is a minimum of two students in the class.
• 5.5. With the exception of sick leaves, each student is entitled to one request for change of class every month. Any requests thereafter for any reasons will be charged at HKD 150 per change for administrative purposes. No time slots will be offered until the administrative fee has been settled. The administrative fee will only be waived if the student provides a doctor’s note that is issued within 48 hours from the date of the missed class.
• 5.6. If the student misses a class for any reasons, he/she will join another regular class as a make-up lesson based on our availability. We will try to offer available and suitable make-up time slots. However, we cannot guarantee that topics in the make-up class will be suitable for the student and we cannot change the class content to suit make-up classes. If the lesson missed was a writing class, the make-up class could be grammar and vice versa. We strongly recommend that students keep the same time slots and that they do not take unnecessary leaves to avoid working on repeated topics.
• 5.7. Due to limited staff and class size limitations, all class time slots offered are final. Any requested make-up class time slots other than the offered times slots would be a private class time slot, and will be charged accordingly at HKD 1200/ hour.