• 2.2. Fees for the next month must be settled on or before the last class of the month to secure your child’s place. E.g. If the child’s last class in August is on 29th August (Wednesday), September fees must be settled on or before this day.​

• We will only acknowledge payments via the following methods:​
Cheques are not accepted.

• 4.2. We will not make up for any late arrivals to classes.

• 4.3. We reserve the right to not run any classes if the minimum requirement is not met.

• 4.4. With the exception of private class, your will only work on materials that are provided by us. Any special requirements (e.g. homework, research assignments) will be considered as a private class and shall be charged at the private rate of HKD 1200/hour.

• 4.5. For private class arrangements, the customer is responsible for notifying us at least 48 hours before the scheduled time if there are any specific requirements. We reserve the right to deny any late requests. 
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• 4.6. Teachers are assigned to classes at the discretion of The English Academics. This is subject to course content and teacher availability. Any specific requests for teachers outside of the offered time slots will be considered as a private class and will be charged at a private rate. With the exception of private classes, we reserve the right to assign a suitable or a substitute teacher to the class without prior notice.

• 4.7. We reserve the right to not disclose the number of students in each class. The maximum for all group classes is 4.​

• 4.8. For child protection purposes, cameras are installed in classrooms. All recordings will be kept confidential.

• 5.2. Make-up classes cannot be used in lieu of payment for the following months' classes.

• 5.3. We are not responsible for make-up class reminders. Once the time slots are given, it is up to the customer to confirm the time slots.

• 5.4. Make-up classes will only be arranged if there is a minimum of two students in the class.

• 5.5.  With the exception of sick leaves, each student is entitled to one request for change of class every month. Any requests thereafter for any reasons will be charged at HKD 150 per change for administrative purposes. No time slots will be offered until the administrative fee has been settled. The administrative fee will only be waived if the student provides a doctor’s note that is issued within 48 hours from the date of the missed class.

• 5.6. If the student misses a class for any reasons, he/she will join another regular class as a make-up lesson based on our availability. We will try to offer available and suitable make-up time slots. However, we cannot guarantee that topics in the make-up class will be suitable for the student and we cannot change the class content to suit make-up classes. If the lesson missed was a writing class, the make-up class could be grammar and vice versa. We strongly recommend that students keep the same time slots and that they do not take unnecessary leaves to avoid working on repeated topics.

• 5.7. Due to limited staff and class size limitations, all class time slots offered are final. Any requested make-up class time slots other than the offered times slots would be a private class time slot, and will be charged accordingly at HKD 1200/ hour.​

• 6.2. The student or parent is responsible for reading our Zoom instructions before class starts. We cannot stop the class to help individuals with technical problems.  We are not responsible for any internet connection and technological issues that arise before or during the class. We will provide notes that the students have missed. No make-up classes will be arranged.​

• 6.3. The student is responsible for saving his/her own work and remember it has been saved. We will not have a copy of the work.​

• 6.4. Students must take online classes on a computer, not a tablet or a Chromebook. We do not take any responsibility for issues that arise from not following this instruction.​

• 7.2. If typhoon signal no.8 or above or black rainstorm signal is hoisted 2 hours before the class starts, the class will be switched to online (online classes will continue as scheduled).

• 9.2. All content is protected by copyright laws and may not be reproduced, distributed, transmitted, displayed, or otherwise exploited in any manner without the prior written consent of The English Academics.