Policies

• 1.1 - Upon enrolment, The English Academics assumes that the customer has read, understood and agreed to the company’s policies. “The English Academics Limited”, “we”, “our” and “us” refer to The English Academics Limited and any of its subsidiaries. “You” and “your” refer to the student and/or their parent or guardian, as applicable.
• 1.2 - To the fullest extent allowed by law, The English Academics Limited and all of our staff, directors and shareholders are not responsible for any loss, expense, damage, delay, injury, claim, liability, costs, or compensation—whether direct, indirect, or consequential—arising from or related to your participation in our programmes, your use of our premises, or your engagement with our services, except in cases of death or personal injury caused by negligence on our part or that of our team.
• 1.3 - If any loss or damage occurs (including those caused by negligence), our liability will be reduced in proportion to your contribution to that loss or damage.
  
  Where our liability cannot be excluded but can be limited, our total liability for all claims connected to your participation in our programmes, use of our facilities, or engagement with our services will not exceed the total fees paid by you for the relevant programme or service.
  
  You agree to indemnify and hold harmless The English Academics Limited and our directors, employees and consultants against any and all claims, liabilities, costs, damages, losses, and expenses (including direct, indirect, or consequential losses, loss of profit, loss of reputation, interest, penalties, legal fees, and other professional costs) suffered or incurred by us as a result of your breach of any applicable laws, regulations, or these Policies. We reserve the right to take over the exclusive defense and control of any matter subject to indemnification by you, and you agree to assist us in defending such claims.
• 1.4 - We may update, revise, add to, or remove any part of these Policies at our discretion, and the most current version will always be available on our website. Any updates become effective once posted online or communicated to you, and by continuing to use our services afterwards, you agree to the revised Policies.
• 1.5 - These Policies are governed by the laws of Hong Kong and should be interpreted accordingly. Any disputes or claims related to these Policies, including any issues of breach, termination, or invalidity, will be exclusively handled by the courts of Hong Kong.
• 1.6 - The English Academics reserves the right to make the final decision in case of any disputes.

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• 2.1 - Classes are non-transferable and fees paid are non-refundable*. If the payment is settled after the deadline, we will offer other time slots.​ In the event that the class has reached its maximum capacity, we can arrange a refund. Refunds are processed by cheques only*. Cheques must be picked up at the centre. We do not provide postage services.
• 2.2 - Invoices will be issued on the 2nd or 3rd week of each month. (In months with five occurrences of a class day, invoices will be issued in the 3rd week.) Payment deadlines are due by the second-to-last week of the month. E.g. If the child's last class in August in 29th August (Wednesday), September's fees must be settled before 22nd August.
• 2.3 - Accepted payment methods are specified in the invoice issued upon enrolment. Payments made without an official invoice will not be recognised as confirmation of enrolment.
• 2.4 - Full fees for the month must be settled before commencement of all classes. We reserve the right to deny the student access to class if the full fees have not been settled. The student will still not be allowed to join the class until the specified amount is settled. No make-up time will be arranged for disruptions caused by late payment.
• 2.5 - All places are given on a confirmation-by-payment policy. We do not accept confirmation of places by any other means. You are responsible for settling payment on time to secure the place. If the payment is not received by the due date, we reserve the right to consider the student’s enrolment discontinued and to release the place to other students without further notice.

• 2.6 - All places, including make-up classes, are given on a first-come-first-served basis.
• 2.7 - We will only acknowledge the payment with proof of receipt and it must be given by the due date. Any receipts sent after the due date will not be accepted irrespective of the transaction time. We will not acknowledge the payment if no receipt is given.
• 2.8 - We reserve the right to terminate a student's classes and provide a refund at any point during the month. This action may be taken if we determine that the student's behaviour is disruptive or if any matters arise that we deem disruptive to the regular operation of the centre. The refund will be issued in a form determined by the centre.

*The English Academics reserves the right to final judgement regarding refunds.

• 3.1 - In the event a student needs to take sick leave, a doctor’s note specifying the date of the class missed must be presented in order to reschedule the class. We reserve the right to deny make-up classes if a doctor’s note is not presented.
• 3.2 - In the event a teacher is sick, classes will be held online for the safety and wellbeing of our students, unless otherwise specified by The English Academics.
• 3.3 - Students will be notified as soon as possible of the change to online classes and provided with instructions on how to access the virtual classroom. We will not be held responsible for any issues that arise from parents' failure to receive or act on these notifications.

• 4.1 - All classes must be enrolled and paid for on a monthly basis. Classes cannot be skipped. Missed classes, for any reason, will not be credited towards future payments or substituted for subsequent months.
• 4.2 - For all group classes, students are required to follow the curriculum and materials provided by us. Individual or special content requests will not be accommodated in group sessions. Only private classes may be tailored to individual requests.
• 4.3 - We must be notified of any class changes or cancellations at least 24 hours before the scheduled class. The class will be considered as taken for no shows or if late notification is given. No make-up classes will be arranged.
• 4.4 - We will not make up for any late arrivals to classes.
• 4.5 - A minimum of two students is required to start a class.
• 4.6 - With the exception of private class, students will work on materials that are provided by us. Any special requirements (e.g. homework, research assignments) will be considered as a private class and shall be charged at the private rate of HKD 1200/hour.
• 4.7 - For private class arrangements, you are responsible for notifying us at least 48 hours before the scheduled time if there are any specific requirements. We reserve the right to deny any late requests. 
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• 4.8 - Teachers shall be assigned to classes at the sole discretion of The English Academics, subject to course content, teacher availability, and the overall benefit of the group class. The English Academics reserves the right to assign or substitute any teacher for any class at any time, without prior notice. The English Academics does not guarantee the fulfilment of any teacher preferences for group classes. In the event a substitute teacher is provided, the class shall proceed as scheduled. If we are unable to provide a substitute teacher for a scheduled class, a refund for the affected class session shall be issued.
• 4.10 - Classwork is designed to be completed during class time only; they are not to be completed at home. Extra classwork will not be provided if the classwork is completed outside of class. Classwork will not be marked again separately once it’s completed in class.

• 4.11 - We reserve the right to not disclose the number of students in each class. The maximum for all group classes is five students per class.
• 4.12 - For child protection and security purposes, cameras are installed in all classrooms and public areas. All recordings will be kept confidential.

• 5.1 - Except in cases of sick leave with proof of a doctor's note specifying the date of the missed class, each student may be permitted to one leave request per month. Any additional rescheduling requests, regardless of reason, will incur an administrative fee of HKD 150 per change. No alternative time slots will be provided until the administrative fee has been paid in full.The administrative fee will only be waived if the student provides a doctor’s note that is issued within 48 hours from the date of the missed class.
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• 5.2- Absences due to illness require a doctor’s note specifying the date of the missed class. Photos of thermometers, sick children, or any other forms are not accepted. Without a valid doctor’s note, the class will be forfeited.

• 5.3 - Students are offered notes for the missed class in case of absences.
  
  Alternatively, they can opt to take a rescheduled class. Rescheduled classes are offered solely to fulfil paid class sessions. You acknowledge and agree that our available time slots may not align with your personal schedule.
  
  The English Academics does not guarantee that rescheduled classes will:
  1. be suitable;
  2. match the same level, content, or topics as the missed class; or
  3. meet any personal expectations
  
  Available class options may include alternative courses of equivalent value, subject to availability and at the sole discretion of The English Academics.
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• 5.4 All paid classes must be completed within six weeks from the date of the first class; any unused classes after this period will be forfeited. All missed classes must be cleared within the specified deadline, and any missed classes not made up by the due date will be charged
  
  

• 5.5 - You are solely responsible for confirming with us on any rescheduled classes. All rescheduled sessions must be arranged promptly and before the specified deadline. We are not responsible for issuing any reminders.
• 5.6 - Rescheduling a rescheduled class shall be deemed as an additional leave request and will incur an administrative fee of HKD 150.
• 5.7- Confirmation of rescheduled classes are to be made at least 24 hours before the scheduled class. Walk-ins without prior confirmation will not be accepted.

• 5.8- We are not liable for, nor able to arrange, rescheduled classes for circumstances beyond our control, including but not limited to weather, civil unrest, or internet connectivity issues on the part of the student.

• 6.1 - It is the responsibility of the student or parent to familiarise themselves with our Zoom instructions prior to the start of class. We are unable to pause class sessions to assist individuals with technical difficulties. We are not liable for any issues related to internet connectivity or technology that may occur before or during class. While we will provide notes for any content missed, please note that no make-up classes will be offered.
• 6.2 - The student is responsible for saving his/her own work and remember it has been saved. We will not have a copy of the work.​

• 6.3 - Students must take online classes on a computer, not a tablet or a Chromebook. We do not take any responsibility for issues that arise from not following this instruction.​

• 7.1 - We are closed on Mondays and Public Holidays.
• 7.2 - Typhoons: When the signal is raised 2 HOURS before the scheduled class:

1. T.1 - Classes will run as normal for all students.
2. T.2 -
3. T.3 - For Primary and Secondary students, classes will run as normal at the centre and online. Classes will be switched to online for kindergarten students.
4. T.8 & Above - The centre is closed and all classes will be switched to online.

• 7.3 - Rainstorms

1. Amber Rainstorm - For Primary and Secondary students, classes will run as normal at the centre and online.Classes will be switched to online for kindergarten students.
2. Red Rainstorm - The centre is closed and all classes will be switched to online.
3. Black Rainstorm - The centre is closed and all classes will be switched to online.

• 7.4 - For Typhoons and Rainstorms, should T.8 or above for Typhoons or Red & Black Rainstorm warnings be hoisted during class time at the centre, classes will continue. Students will remain at the centre until parents are able to pick their children up once the typhoon or rainstorm signal has been lifted or when it is safe to do so.

• *We are unable to reschedule any classes due to inclement weather. Students have the option of attending the class online or receiving notes instead.

• 8.1 -You agree not to approach or arrange private lessons with our instructors, tutors, or any staff engaged by us without our prior written approval.
• 8.2 - You are responsible for arranging appropriate and timely transport or pick-up for the student to and from us. Students are not required to inform us when they leave the premises.
• 8.3 - You are responsible for notifying us in advance in the required timeframe of any leave requests, arranging rescheduled classes before the specified deadline, making all payments on time, and attending classes as agreed.
• 8.4-  To ensure a quality learning experience, students are expected to bring the following items to class each week:  
  • Notebook (provided upon enrolment)  
  • Class materials
  Please note that we are unable to supply additional copies.  
• 8.5- It is your responsibility to confirm the rescheduled class within the six-week timeframe provided. This period allows ample time for students to arrange their schedules. We are unable to extend the deadline.
• 8.6- You are responsible for attending the class punctually as agreed. We are not obligated to follow up on attendance and cannot compensate for any time lost due to late arrival.

• 9.1 - All content published on this website, including but not limited to media, articles, images, videos, and graphics, is the property of The English Academics unless otherwise stated.
• 9.2 - All content is protected by copyright laws and may not be reproduced, distributed, transmitted, displayed, or otherwise exploited in any manner without the prior written consent of The English Academics.
• 9.3 - We take copyright infringement seriously and will pursue legal action against any individual or organisation found to be using our content without permission.
• 9.4 - If you wish to use any content from our website, please contact us to obtain written permission. We welcome requests for the use of our content for non-commercial purposes, provided that you credit The English Academics as the source and include a link to the original content.